FAQ
Frequently Asked Questions
General
Q: What kinds of products do you sell?
We offer a wide range of products including Home, Kitchen, Pets, Fitness, Storage, Toys, Kids, Beauty, Sports, Health, Gadgets, and Personal Care items.
Do you have any physical stores or are you online-only?
Currently, ZippMart operates exclusively online to serve customers all over India with convenience and affordability.
Q: Are your products genuine and of good quality?
Yes! We carefully select products to ensure you get quality items at affordable prices.
Shipping & Delivery
Q: Do you ship only within India?
Yes, currently we ship only within India.
Q: How long will it take to receive my order?
Orders are processed within 1-2 days, and delivery usually takes 5-7 days.
Q: Is there free shipping available?
Yes, we offer free shipping on orders above ₹500.
Q: Can I track my order?
Yes! You’ll receive tracking details by email and SMS, and you can also check the status on our tracking page.
Payment
Q: What payment methods do you accept?
We accept all major payment methods including UPI, Credit/Debit cards, Net Banking, and Cash on Delivery (COD).
Q: Is there any extra charge for Cash on Delivery?
No, there are no extra charges for COD orders, but COD orders require verification via phone call before shipping.
Q: What payment gateway do you use?
We use PhonePe as our payment gateway for secure transactions.
Returns & Refunds
Q: How many days do I have to request a return?
You have 5 days from the date of delivery to request a return.
Q: Are all products returnable?
No, personal care products and some other items are non-returnable. Please check the product description for details.
Q: How long does it take to get a refund?
Refunds are processed within 8 to 15 business days to your original payment source or bank account if paid by COD.